Tripura Industrial Development Corporation Limited - Implementation of Business Reform Action Points including Single Window Clearance System under Ease of Doing Business (EoDB) in Tripura
We have recently concluded working with the Govt. of Tripura to create a web-based portal, Single Window Clearance System to provide investors and enterprises with a one stop solution for information regarding Investment and business in the state. This application is focused on enabling ease of doing business through single window system in the State of Tripura.
Urban Development and Housing Department, Govt. of Bihar - Consultancy for Operation and Maintenance of Centralized Grievance Redressal Cell cum MIS Cell
UDHD monitors the grievances raised by the urban citizens via Grievance Management Application and Centralized Grievance Redressal Cell. However, the application needed enhancement along with the setting up of MIS cell, including 10 MIS Call Centre executives and 4 Experts to improve the efficiency of service delivery and grievance resolution. We have undertaken multiple tasks, including providing training to the officials and ULBs for the application; setting up of 10-seater call centre for addressing the grievances of urban citizens; and providing a centralized contact centre for all queries and information related to services and schemes of UDHD.
Directorate of Social Security, Govt. of Bihar - Support Social Security Management Project under Directorate of Social Security for the Implementation of SSPMIS, DBT Cell and Call Centre
We are currently engaged by the Directorate of Social Security, Government of Bihar where we have deployed skilled manpower to carry out multiple activities, including call center operators/executives and setting up a centralized call center to handle all the grievances and feedback. Work includes implementation of Social Security Pension Scheme MIS all over Bihar; implementation of E-Suvidha web portal, design and development of software/portals/Mobile Apps; design and development of a comprehensive framework for Social Security Pension Schemes monitoring; and implementation of Grievance Redressal Mechanism and call center operations.
IDH-The Sustainable Trade Initiative - Software Application Development Services Towards Setting up Digital Traceability System for trustea
IDH had engaged us as the trusted implementation partner to design and develop the digital traceability system, Tracetea, which enables documentation, tracing, tracking, and monitoring of the entire chain of custody, from tea being planted till it exits the factory gate. We have successfully developed and implemented the application and have assisted IDH and Trustea in conducting the roll-out of the application in 6 pilot entities - 3 in the North East of India and 3 in South India. Satisfied with our output and involvement in the project, IDH has decided to engage us as the implementation partner of the pan-India roll-out as well.