To be a customer-focused and quality-driven software development organization that provides value-added services using innovative technologies while maintaining the highest ethical standards towards customers, employees and other stakeholders.
To help customers in achieving their business objectives by providing value-added services through design, development, and deployment of intuitive, innovative software in the fields of web and mobile application design and development, CRM, and cloud technologies.
Our core values are the basis of our business philosophy and culture at Optimize IT Systems. They define who we are and guide our decisions and actions.
OIT’s mobile & application development services help leaders in varied verticals address evolving technology and business challenges by defining, designing, and building applications tailored to meet current requirements.
With smartphones replacing almost all other means of operating, OIT brings that functionality to the client consumer. Creating intuitive apps that do what they were made for and create interactions that build and add value. iOS and Android native apps present the full functionality and are not lost in translation. Apps that are immersive provide a tailored interface and interact seamlessly with the device’s system. Cross platform applications, such as PhoneGap, allow flexibility of OS within the transformation budget.
Optimize is consistently engaged in raising the bar and setting higher standards for mobile applications through three key characteristics: Anytime Access, Personalization, and Contextual Use. Optimize has been assisting large enterprises in making critical business decisions through innovative mobility solutions. We utilize the most effective technologies to build the perfect mobility solutions for an ever-growing market. Case Studies
We start with a complete program review of client implementation, then research the client company’s needs and requirements, identify core business drivers and set reasonable goals for deployment.
We at OIT, modernize and transform CRM systems and processes to enable the client organization’s business need. OIT is uniquely positioned to support sophisticated CRM strategies, offering complete services from advisory and strategy consulting to IT landscape and process optimization and on to implementation, deployment, and support. Our solutions include cloud, mobile, master data management and real-time analytics services and components. Optimize has extensive experience in supporting CRM strategies and transforming CRM processes and systems by delivering personalized offers, develop products specific to customer desires and reduce time-to-market.
Traditional on-site solutions have been rapidly replaced with Cloud based CRMs. Salesforce is the leader in Cloud based CRM with more than 100,000 customers worldwide.
Our Salesforce Services:
Force.com Customization Service Force.com Migration Service Force.com Integration Service Force.com Consultancy Practice Force.com App Development OIT and Salesforce.com Business Value
Certified Consultants : Emphasize on training and Certification with most of our developers certified with the latest Force.com Certification.
End-to-end Services : We design solutions that drive engagement process across whole businesses.
Tailored Delivery Model : Our Agile Development Methodology combined with Rapid deployment process using tools like GIT, SVN, ANT enables deployment of enterprise application efficiently.
Reduced IT complexity : Our Consultants conduct a Gap Analysis before consultation thus reducing the overhead of IT complexity.
Seamless Transition Process : We help organizations migrate from traditional proprietary systems to cloud in a seamless, meticulous manner. This involves planning for all compliance and security.
Our Team of certified Practitioners blended with innovative Agile processes help businesses in embracing their CRM strategy. Our experienced consultants help businesses unveil their problems to plan and strategize the most efficient way to implement Salesforce.com products for their business processes.Case Studies
Microsoft Dynamics enterprise resource planning (ERP) software gives the client’s resources the tools needed to manage an entire business, from financial and supply chain management to manufacturing, operations, and human resources.
OIT enables the client with a 360-degree view of its customers facilitating them in engaging with the customer across all touch points - from sales to service, marketing to field service - by using Microsoft Dynamics CRM. Dynamics CRM helps personalize and create tailored, proactive experiences that keep customers satisfied.
CRM solutions streamline processes and increase profitability in sales, marketing, and service divisions. A tailored CRM solution is an efficient, multi-level platform where each essential element (related to developing, improving, and retaining customer relationships) is stored. Without the support of an integrated CRM solution, growth opportunities might be overlooked resulting in lost revenue because business relationships are not maximized. An effective CRM solution not only helps in increasing customer retention but also brings revenue maximization via identification of cross-selling and upselling opportunities.
Imagine a customer being contacted by multiple sales people for a product that is irrelevant! Inefficient or incomplete customer data management has the potential to create a lot of trouble for the organization, the sales/field representative, and the consumer. Without a centralized program where the field agent can log and track customer interactions, business falls behind schedule and out of touch.
CRM tools make the customer-facing functions of business easier. They help you,
Running a successful business is not a simple task. When marketing campaigns, data analysis, meetings, customer care, etc., all happen simultaneously, a powerful CRM solution brings these functions together.
OIT utilizes Microsoft Dynamics 365 which delivers the full spectrum of CRM through five individual apps— Sales, Customer Service, Field Service, Project Service Automation, and Marketing —that work together seamlessly. Case Studies
OIT web development services help harness the digital age and its technologies to leverage today’s business drivers and create above par results. A complete range of cutting-edge, highly reliable, custom web development services to empower businesses to surge ahead of the competition.
In 2017, digitization is over taking other business growth models. OIT helps clients bring their organizations into the digital age. Our competency with .NET, Drupal, Java, and other technologies meet enterprise needs via scalable, versatile services with skilled, experienced teams that understands the nuances of client business requirements. Case Studies
OIT’s expertise in Drupal allows us to use Drupal’s flexibility and scalability for client benefit. Easily managing content and enabling flawless user interaction. Simple things like emailforms, shopping carts, content to save past orders and suggestrelated products, interactive forums, and private messaging systems become an extension that helps showcase the client organization to the end user.
We redefineclient-consumer interactions.
At Optimize, we enable interaction with client consumers in a whole new way. Intuitive options with functionalities such asonline forms, check out carts that save the consumer’s past orders and recommend similar products, livehelp forums, personal messaging systems, etc. boost the organization’s website. We leverage the time and cost savings advantage of open source technologies to deliver cost-effective and information enriched portals to full-blown, scalable web solutions through engagement models best suited for modern day requirements. Case Studies
With technologies constantly evolving, it is critical to align business strategy with well-crafted application development and maintenance strategies. It is crucial to have applications up and running in time for carrying out business functions smoothly. To ensure continuous availability, the applications must be maintained and supported by domain experts. Experts ensure that applications are in good health and increase the overall reliability, accessibility, performance, and effectiveness with a view on long-term sustainability.
OIT has multi industry experience with robust, cutting-edge software development. As leaders, We specialize in providing high quality IT professionals to help clients meet the most challenging deadlines comfortably. We also offer our clients completely managed, end-to-end application development and ongoing maintenance solutions at both enterprise and entrepreneurial levels. We have a deep understanding of various domains and expertise in handling the entire range of life-cycle and in-life services.
Versed in up-to-date, current technologies with optimized development methodologies and life-cycles, our experienced and skilled professionals have helped clients take stock of the various legacy applications, consolidate IT programs, and re-evaluate maintenance programs to ensure optimal, efficient, and cost-effective release cycles. We offer scalable, end-to-end application development and management solutions from requirements analysis to deployment and rollout.
Our service delivery framework ensures stringent quality measures in our processes and allows us to provide predictable, low-risk, high-quality development and maintenance services.
Our services span the following application lifecycle stages:
Application Development: End-to-end development from requirement analysis to deployment and rollout.
Application Maintenance: Changing or enhancing software to meet new business demands in the post-rollout phase of an application.
Application Support: First, second, third line, and on-call support.
Application Integration, Migration, or Transformation: Replacing, migrating, and integrating legacy systems.
Application Management: The application management layer cuts across all software engineering activities listed above. We take complete ownership of the outsourced suite of applications as per the agreed scope and manage support. This typically involves transition management, project management, proactive risk and scope change management, quality management, service level agreement (SLA) management, etc.
Our ADMS include,
Our teams bring in business focus and ensure that all initiatives are well aligned to customer objectives, delivering operational and cost benefits.
OIT incorporates DevOps practices to get more done, plain and simple without losing focus on schedules and quality. With a team composed of cross-functional members, all working in collaboration, DevOps helps deliver with maximum speed, functionality, and innovation.
DevOps is the intersection of development (software engineering), operations, & quality assurance (QA)
By Devops.png: Rajiv.Pantderivative work: Wylve - This file was derived from Devops.png, CC BY 3.0,https://commons.wikimedia.org/w/index.php?curid=20202905
DevOps is a shift in the way an organization operates. In place of operating in isolation and comparing results, OIT operates as a single unit from development to operations and testing. Since DevOps is a culture, there is no one specific tool; it is, rather, a set (or "DevOps toolchain"), consisting of multiple tools.
At OIT, DevOps tools fit into one or more of the following categories depending on the client’s need. These reflect the key aspects of the software development and delivery process:
Code — Code development and review, version control tools, code merging.
Build — Continuous integration tools, build status.
Test — Continuous testing tools that give feedback on business risks.
Package — Artifact repository, application pre-deployment staging.
Release — Change management, release approvals, release automation.
Configure — Infrastructure configuration and management, Infrastructure as Code tools.
Monitor — Applications performance monitoring, end-user experience.
Illustration showing stages in a DevOps toolchain
DevOps has a broader scope and centers around Organizational change, specifically, to support greater collaboration between the diverse types of workers involved in software delivery.
We bring these newest principles of DevOps into play with a close interaction between the Operational aspect of a delivery and the Development of the solution for the client. In essence, DevOps takes Agile methodologies to the next logical progression with a close harmony between Dev and Ops for a smoother and more efficient client solution delivery. Case Studies
Optimize offers simple and flexible cloud solutions, in today’s dynamic and networked world, by offering a means to increase capacity and add capabilities without much of an investment in terms of infrastructure and training.
Freeing IT solutions from the physical, OIT offers cloud solutions that are flexible, dynamic, and secure. Specialized automation and integration that enhance efficiency through the core feature of elasticity. Accessibility is at your fingertips backed by a vast network of resources. Freedom from heavy infrastructure costs and related shortfalls makes this the best move forward for any enterprise that is looking ahead. Case Studies
The technologies OIT uses have built in SEO tools that help us leverage the client’s digital presence for optimum output.
As an IT technology consulting company, we proactively gain insights into leading and emerging technologies to meet the ever-growing needs of clients.
SEO provides the following benefits
Keeping the above and more factors in perspective, OIT provides clients with an optimal SEO strategy. Case Studies
Optimize provides robust software and mobile solutions using the power & flexibility of the modular approach offered by the J2EE platform. The J2EE platform provides a framework for developing and deploying web services on the Java platform with
Benefits of Java app development
Our mobile & software development services provide full support at every stage of project development from architecture design to implementation. Case Studies
Inspired by the voices of thousands of professional drivers, along with some of the biggest names in trucking, technology, and driver services, we’ve shaped the vision of the Client by developing the first free membership community created exclusively for professional truck drivers. After understanding the Client’s needs, OIT proposed a mobile solution. Drivers reinforced the desperate need for solutions that would
OIT implemented robust architecture to provide
OIT delivered a mobile solution to facilitate efficient output and provided a value add in the lives of professional truck drivers.
OIT built the app to enable the Client to securely allow their users to enrol and create user accounts with identification information such as biometric scans for benefits that optimize travel, recreation, and other similar aspects. This solution involves compliance with the Client’s and the Government’s levels of security and strict set standards. Some of the features provided are –
The highest level of security was executed through servers deployed in the cloud with easy functionality and access provided to the end user.
Everyone books online today: movies, flights, hotels, restaurants, etc. In healthcare, patients don't book online because the capability hasn't been there - until the Client’s app. The app lets patients select openings in the provider’s schedule using any online device they choose, and it is available to them anytime, anywhere, 24/7.
The App is an online, efficient, real-time, collaborative appointments management system for medical practices. It can be used with any local practice management software.
The application uses today's technology to help busy patients and cost-concerned practices meet their goals. The Client app is to clinical practices what Cleartrip, BookMyShow, etc. are to airlines, theatres, & movie shows.
The scope of this project required workflow restructuring, testing, and many rounds of communication to deliver a field-force mobile application that Client technicians use for their maintenance and delivery shifts. The Client is a global internet services provider with smart technologies and across-the-board plans and services.
OIT provided the Client with a complete mobile strategy and phased development of an internal-facing mobile application to support the workforce through iOS-and Windows based smartphones and tablet devices.OIT’s solution enabled the Client organization in equipping their fieldforce with technical tools to help automate and simplify tasks, increase efficiency and customer satisfaction.
With better cost to service achieved, over time, the Client gained over 200% efficiency.
The Client is a global leader for high-speed satellite Internet providing built-in Smart Technologies that make the Internet experience faster, more efficient, convenient, and flexible. They offer a range of plans to suit any budget.
OIT helped in building the Salesforce platform for the launch of the Client’s residential service for an international market. The launch of the residential service in Brazil consolidated the Client organization’s market leadership in Brazil and South America. They launched in May 2016, enabling residential customers to buy satellite internet services for their homes and businesses.
OIT’s solution enabled the Client organization in offering their customers detailed information and self-management options for their internet subscriptions.
The Client operates as an umbrella in the real-estate sector starting from residential and commercial properties to consulting and valuation services.
The main challenge is to maintain inventory of assets (land buying and selling of residential and commercial property/lease), along with various agents and their calculation of commission which has diverse business conditions. They also face challenges such as customer engagement and acquisition.
OIT proposed a feasible Salesforce CRM based solution by designing an automated system to keep track of the client’s agents and customers. CRM solutions were developed with a complete picture of the sales pipeline and existing customers. Referring to this, the client could identify and target individuals with the greatest potential for future sales.
The Salesforce CRM solution optimized the Client output by enhancing the following –
OIT’s solution enables the client to effectively optimize their task force while improving their customer satisfaction & engagement, data management, and sales.
The Client required an enterprise web & mobile solution for a proper online facility for the monitoring of garbage collection or cleaning of roads under a Municipal Corporation. There was no proper centralized personnel attendance monitoring in various wards, zones, or stations. The solution deployed is in an open source platform that would provide- Online Grievance Management & Redressal System, Online Vehicle Monitoring & Maintenance System, Online Attendance Management System, on both, mobile & web, platforms.
Managing of collection & disposal of waste was never so easy: Tracking of waste management through the dashboard provides a preview of the complaints raised and resolved. Real time notification through push notifications & SMS for alerts & updates is also integrated.
OIT’s solution enabled the Municipality authorities to dispose efficiently, reduce the issue of solid-waste management, reuse the solution for various benefits, and recycle responsibly through the following features:
Track garbage vehicle within a range of their current location – Alerts on Scheduled & Unscheduled Maintenance – Insurance & pollution renewal – Route to ply/road permit – Basic inventory module (spare parts management) – Positional updates/alerts when a vehicle reaches at a certain location.
OIT implemented robust architecture to utilize the latest and proven technology concepts and help the civic authority and the citizen achieve the best results.
The Client is a strategic alliances organization that crosses global boundaries to enable the manufacturing industry to connect, build, and grow together. Since its migration to Drupal in 2011, the Client web site was maintained by several vendors,resulting in a “sub-optimal” state where the legacy content, architecture, design, & integrations did not map to current user behavior or business goals.
Consequently, the “product” was not only the website but an integrated digital strategy. OIT worked with the Client to develop a Digital Engagement Platform (DEP) from loosely coupled components with standards-based, open interfaces. OIT combined content strategy & design initiatives, leveraging today’s best practices in Drupal architecture to create a solution tailored to Client needs, providing a fully responsive site with engaging, attractive, & easy to use UI/UX. Members could easily find groups & obtain the latest research and information.
OIT’s solution enabled the Client to optimize their site to achieve efficient and seamless communication with & between members, facilitating productive alliances.
OIT supported the Client at their emergency management agency with a web and mobile development program. As the web team development lead, OIT worked closely with the product owner and stakeholders for a fully responsive redesign effort.
The implemented solution is helping emergency managers or any emergency stakeholder (affected civilians, police, firemen, non-government organizations (NGOs), citizens etc.) carry out the required activities in any phase of an emergency easily and quickly. The web & mobile application allows the government agency to post information related to,
OIT’s solution enabled the government emergency management agency in offering the citizens detailed information and resources for various emergency scenarios.